Refund Policy
Updated October 19, 2026
Service provider and payment processing
This Refund Policy is provided by ИП Mansap, the service provider for Mansap. The payment provider and applicable payment terms are disclosed before purchase.
This policy applies to Mansap Pro Monthly and Pro Quarterly subscriptions. It does not apply to free access. The same refund rules apply to both paid plans. Paid subscriptions are not yet available; these terms will apply when purchases become available.
First payment: 14-day refund
You may request a full refund within 14 calendar days of your first paid subscription payment, even if you have already used Pro. This is a voluntary Mansap guarantee for your first paid subscription, not a new guarantee for each renewal.
Accidental automatic renewal
If your subscription renews unintentionally, you may request a full refund within 7 calendar days of the renewal payment, provided you have not used paid AI features after that payment.
Duplicate charges
If you are charged more than once for the same purchase, we will arrange a refund of the confirmed duplicate payment.
Technical problems
If a material technical problem prevents you from using the paid features as described, contact us so we can try to resolve it. If we cannot resolve the problem, we will arrange a full or proportionate refund, depending on the affected service and period. This does not limit your statutory remedies.
Canceling a subscription
You may cancel at any time before the next renewal to stop future charges. Cancellation takes effect at the end of the paid billing period; Pro remains available until then. Use the subscription management option provided with your purchase, if available, or email support@mansap.ai to request cancellation. Cancellation alone does not request a refund.
Unused time
Outside the refund windows above, we do not ordinarily refund or prorate unused subscription time, including unused time on a quarterly plan. Exceptions for technical problems, applicable law and any applicable payment terms disclosed at checkout still apply.
After a full refund
The refunded subscription is canceled and your account returns to Free. Your saved documents remain in your account; a refund does not delete your account or documents.
How to request a refund
Email support@mansap.ai.
Include the email used for the purchase and the order or transaction number. For renewal or technical requests, briefly describe what happened. You do not need to send card details, passwords or your resume.
How refunds are paid
We arrange approved refunds through the payment provider used for the purchase, using the original payment method where possible. We arrange processing within 14 days of approval; the time the funds appear in your account depends on your bank or payment method. Any shorter deadline required by applicable law continues to apply.
Your rights
This policy does not limit mandatory rights under applicable law or any applicable buyer protections in the payment terms disclosed at checkout. Any applicable rights that give you greater protection continue to apply.